FAQs
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Items are handmade to order and current turnaround times are approximately 4 weeks, but on occasion things may take longer. If you need items sooner please get in touch before ordering.
Delivery costs £3.30 and items are posted with Royal Mail Tracked 24
Free UK Delivery on orders over £100
International orders are shipped with Royal Mail Tracked International, with an expected time of 5-7 days.
Cost varies by country and is calculated at checkout.
If we do not have a postage option for your country please get in touch.
International orders may be subject to import fees and are the responsibility of the customer.
The fabric used in Genie Pole Wear is an eco friendly, regenerated nylon utilising waste from landfills and oceans around the world.
The solid fabrics are suncream and oil resistant, ultrachlorine resistant and offers UV protection.
If you would like to return or exchange an item please get in touch and dispatch the return within 14 days of delivery. Items must be unworn and in original condition for a return to be accepted.
Unfortunately I cannot accept returns on customized items.
Items should be handwashed or machine washed on a cool setting.
Items should not be tumble dried.
Genie Undressed:
Cobalt Blue, Spicy Red, Black and Forest items all come with swim safe elastic as standard.
I recommend avoiding chlorine for any holographic fabrics, if you would like to wear your holo items in the pool make sure to rinse them straight away.
Genie Polewear:
Items do not come as swim safe as standard, if you would like swim elastic please select the swim option when purchasing.
Size guides are available on product pages.
We are working on a more detailed fit guide, including a trans fit guide, but in the meantime if you have any questions regarding fit please get in touch.
As a small handmade to order business we are able to make fit adjustments to most items, so please get in touch if you have any specific concerns.